Privacy Policy

Secure Web VPN is committed to protecting your privacy. We want you to understand what information we collect, don’t collect and how collect, use and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content or DNS queries. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service. We designed our systems do not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess. This privacy policy will help you understand how Secure Web collects, uses and stores information.

Secure Web VPN collects two types of information:
(i) Aggregate Apps and VPN connection summary statistics

Secure Web VPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP address

(ii) Crash reports

Secure Web VPN collects app crash reports to maintain excellent customer support and quality of service.

Aggregate Apps and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries.Therefore:

  1. We do not know which user ever accessed a particular website or service.
  2. We do not know which user was connected to the VPN at a specific time or which VPN server IP address they used.
  3. We do not know the set of original IP addresses of a user’s computer.

Should anyone try to compel Secure Web VPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.In order to maintain excellent customer support and quality of service, Secure Web VPN collects the following information related to your VPN usage.

Apps and Apps versions (Secure Web VPN)

We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.

Crash Reports

We collect anonymized analytics data used for network diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. THe information we receive is fully anonymized and cannot be tied back to individual Secure Web VPN users(We do not store which user sent which data, and we do not store IP addresses). We will collect crash reports, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using Secure Web VPN on:

iOS/Android: Firebase Crashlytics, owned by Google.

Jurisdiction and Applicable Law

Secure Web VPN’s core mission is to keep your information private. We are not at all encourage any of its users to use the app for any illegal activities. Customers are using the software on their own liabilities. You should always abide by the law of the country you are residing.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Privacy Policy. The Services are intended for adults aged 18 and above.

Users in the European Union

Secure Web VPN is committed to user privacy globally, and our existing practices reflect that through a minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

For the purposes of fulfilling our contractual obligations to users, including:

  1. Providing users with the Services and Apps they have requested.
  2. Managing user subscriptions and processing payments.
  3. Providing customer support.

For a legitimate interest associated with the operation of our business, including:

  1. Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
  2. Communicating with customers to provide information and seek feedback related to our Services and Apps.

With the consent of users, which users can withdraw at any time.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site of Service constitutes your acceptance of our Privacy Policy.

How to Contact Secure Web VPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Secure Web VPN at the following email address: contact at securewebvpn dot net