We limit the collection of your data. We only collect data that is required to maintain the services by Secure Web VPN. We collect the following data related to your use of Secure Web VPN:
We collect information related to which Apps and App version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection on a particular day, to which VPN location, and from which country/ISP. This minimum information helps us provide technical support, such as identifying connection problems, providing country-specific advice on how to best use our Service, and enabling Secure Web VPN engineers to identify and resolve network issues.
We collect information about the total amount of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others, thereby affecting the quality of service for other Secure Web VPN users, we may contact that user for an explanation.
We ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore, we do not know which user ever accessed a particular website or service. Should anyone try to compel Secure Web VPN to disclose user information based on any of the above, we cannot supply this information because the data doesn't exist.
We collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs.
If you opt-in to share this information with Secure Web VPN, we will collect the following anonymized information:
a. Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.
The main goal of Secure Web VPN is to keep your information private. We are not at all encouraging any of its users to use the app for any illegal activities. Customers are using the software on their own liabilities. You should always abide by the law of the country you are residing.
Secure Web VPN uses best-in-class physical, procedural, and technical security concerning our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data we would immediately cease operations with said data center and find alternative options.
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. Secure Web VPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for Secure Web VPN mobile apps.
Users may disable or reset the mobile identifiers associated with their devices at any time Google’s page on Managing your Google Settings on your Android device.
The Site may contain links to external websites that do not fall under Secure Web VPN’s domain. Secure Web VPN is not responsible for the privacy practices of the content of such external websites.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Secure Web VPN is committed to user privacy globally, and our existing practices reflect that through a minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
For a legitimate interest associated with the operation of our business, including:
With the consent of users, which users can withdraw at any time.
The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.