We limit the collection of your data. We only collect data that is required to maintain the services by Secureweb VPN. We collect the following data related to your use of Secureweb VPN:
We collect information related to which Apps and Apps version's you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection on a particular day, to which VPN location, and from which country/ISP. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Secureweb VPN engineers to identify and fix network issues.
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other Secureweb VPN users, we may contact that user for an explanation. We ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore,We do not know which user ever accessed a particular website or service. Should anyone try to compel Secureweb VPN to release user information based on any of the above, we cannot supply this information because the data doesn't exist.
We collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs.
If you opt in to share this information with Secureweb VPN, we will collect the following anonymized information:
a. Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.
Secureweb VPN’s core mission is to keep your information private. We are not at all encouraging any of its users to use the app for any illegal activities. Customers are using the software on their own liabilities. You should always abide by the law of the country you are residing.
Secureweb VPN uses best-in -class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such datam we would immediately cease operations with said data center and find alternative options.
A mobile identifier is an identifier provided by an Android or iSO device. It does not contain your name or email address. Secureweb VPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for Secureweb VPN mobile apps.
Users may disable or reset the mobile identifiers associated with their devices at any time. Google’s page on Managing your Google Settings on your Android device.
The Site may contain links to external websites that do not fall under Secureweb VPN’s domain. Secureweb VPN is not responsible for the privacy practices of content of such external websites.
Secureweb VPN is committed to user privacy globally, and our existing practices reflect that through a minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
For a legitimate interest associated with the operation of our business, including:
With the consent of users, which users can withdraw at any time.
The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.